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Kents Coffee — Cancellation & Refund

1. Order Cancellations

  • Coffee & Consumables

    • You can cancel any coffee order within 24 hours of payment or before we roast / pack your batch—whichever comes first.

    • Once roasting or packing has started, the order is locked in and can’t be cancelled.

  • Brewing Gear & Accessories

    • Cancel any unshipped equipment order anytime before we hand it over to the courier.

    • After dispatch, please see “Returns & Refunds” below.

To cancel, email care@kentscoffee.com or WhatsApp us on +91 8154892692 with your order number. We’ll confirm the status within one working day.

2. Returns & Refunds

We get it — sometimes things just don’t hit the mark. Whether it’s a taste mismatch, delivery damage, or a change of mind (on gear), we’ll try to make it right.

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For Coffee Orders:

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If you’re not satisfied with your coffee, drop us a message within 21 days of delivery. We offer:

  • 100% refund if the product is returned unopened and in original condition.

  • 50% refund if you didn’t like the flavour — valid only if at least 75% of the coffee is still in the pack. No need to make up stories, we’ll take that feedback.

  • Subscription packs? We’ll refund you for unopened ones on a pro-rated basis.

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For Brewing Equipment & Gear:

  • You have 15 days from delivery to return gear.

  • Must be unused and in original condition with all parts/manuals.

  • Once received and inspected, we’ll process a 100% refund (minus shipping, unless it was our mistake).

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Quick notes:

  • Refunds are processed within 3 working days after we receive the product back.

  • Your bank may take 3–7 days to credit the amount.

  • Shipping charges are non-refundable unless the issue was on our end.

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How to request a return or refund

Just email us at care@kentscoffee.com with the following:

  • Your name and contact number

  • Order number

  • What you’d like to return

  • Reason (optional, but helps us improve)

We’ll send you the return address and an easy return guide. You can ship it via any courier you like — no stress.

Still unsure? Ping us on WhatsApp or email — we’re humans behind the screen, and we’ll sort you out.

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3. Delayed Delivery

 

We ship pan-India via trusted courier partners. Typical transit time is 4–7 working days.

  • If your parcel hasn’t arrived within 10 days of dispatch, ping us. We’ll either:

    1. Send a fresh replacement, or

    2. Issue a full refund—your call.

Heads-up: Delays caused by an incorrect address, unreachable phone number, or doorstep refusal don’t qualify for this guarantee.

Need help?

Shoot us an email at care@kentscoffee.com or WhatsApp +91 9663672149. We’re a small team but we read every message and aim to resolve issues fast—because great coffee shouldn’t come with headaches.

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